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Frequently Asked Questions (coming soon)

Search Tips

Shipping Information

Our Returns Policy

Tax Information

How To Shop (coming soon)

International Visitors (coming soon)

Still Have Questions?


Search Tips

   Whether you're searching for something in particular or just looking to discover something new and exciting, we can help. Type a title, author or keyword into the QuickSearch box on the left side of the page, and click on GO! QuickSearch will search through our entire product information database to find a match.

   Using a search facility can be tricky at times - the search needs to match your inquiry exactly. Many times if you put multiple words, you will accidentally eliminate your result. It is best to keep your search as simple as possible - "Less is More," using as few unique words as possible. So try a few different ways of searching before giving up! Also, check your spelling - spelling counts, especially on transliterated words.

   Haven't found exactly what you're looking for? Click the other links in the top navigation bar to browse categories, authors, new releases, best sellers, and much more!


ArtScroll.com Shipping Information

Domestic Shipping Options and Ship Times

Alaska, Hawaii, Puerto Rico, and Guam

Canadian Shipping Options and Ship Times

International Shipping Options and Ship Times


Domestic Shipping Options and Ship Times

 

Domestic orders in the Continental United States can be shipped via UPS Ground Delivery, 2-Day Service, or Priority Overnight. Please see below to calculate your ship time. For actual shipping costs, please click here.

UPS Ground Delivery

UPS Ground Delivery will usually ship by the next business day, pending order verification. Our offices are closed on Fridays in July and August, so all orders submitted on Fridays will not be processed until Monday. You may receive your order in as short as one day from the shipping date on the East Coast, and approximately 6 business days on the West Coast. This service is trackable, and is only available in the Continental USA. For actual shipping costs, please click here.

2-Day Service

2-Day Service will be shipped the same business day if it's received by 2:30 p.m. EST Monday - Thursday, pending order verification. Our offices are closed on Fridays in July and August, so all orders submitted on Fridays will not be processed until Monday. Your order will be received before the end of the second business day. This service is trackable, and is only available in the Continental USA. For actual shipping costs, please click here.

 

Priority Overnight

 

Priority Overnight will be shipped the same business day if it's received by 2:30 p.m. EST Monday - Thursday, pending order verification. Our offices are closed on Fridays in July and August, so all orders submitted on Fridays will not be processed until Monday. Your order will be received by 10:30 a.m. the next business day. This service is trackable, and is only available in the Continental USA. For actual shipping costs, please click here.

 

Alaska, Hawaii, Puerto Rico, and Guam

Priority Mail

All orders to Alaska, Hawaii, and Puerto Rico addresses will ship via Priority Mail. Orders usually ship by the next business day, pending order verification. This service generally takes 3-7 business days. For actual shipping costs, please click here.

 

Canadian Shipping Options and Ship Times

 

Canadian orders are shipped via USPS Air Mail. All shipping rates do not include any customs charges and a GST charge of 7% of the order value.

 

USPS Air Mail

 

USPS Air Mail will usually ship by the next business day, pending order verification. You may receive your order in approximately 2-4 weeks. This service is not trackable. For actual shipping costs, please click here.

 

International Shipping Options and Ship Times

 

International shipping options and ship times vary from country to country. Please see below for shipping options. These options are not trackable. There is a good likelihood that your packages will be subject to the customs fees and import duties of the country to which you have your packages shipped. These charges and any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend that you contact your local customs office for further information. For actual shipping costs, please click here.

 

United Kingdom

 

U. K. Expedited Service

 

All orders being shipped to the United Kingdom ship to you via U. K. Expedited Service directly from Lehmann's, our distributor in England. This service takes approximately 3-5 business days from when your order is shipped.

If you have any further questions about your order, you can contact Lehmanns directly at: 44-191-430-0333. For actual shipping costs, please click here.

 

Eastern Europe

 

Expedited Service

 

All orders shipped to countries in Eastern Europe ship via Expedited Service directly from Lehmann's, our distributor in England. This service takes approximately 10-20 business days from when your order is shipped.

If you have any further questions about your order, you can contact Lehmanns directly at: 44-191-430-0333. For actual shipping costs, please click here.

 

Western Europe

 

Expedited Service

 

All orders shipped to countries in Western Europe ship via Expedited Service directly from Lehmann's, our distributor in England. This service takes approximately 5-10 business days from when your order is shipped.

If you have any further questions about your order, you can contact Lehmanns directly at: 44-191-430-0333. For actual shipping costs, please click here.

 

All Other Countries

 

International Express Mail

 

International Express Mail will usually ship by the next business day, pending order verification. Your order is airmailed to the local postal system of the destination country. You can expect your order in about 3-7 business days. For actual shipping costs, please click here.

 

International Air Mail

 

International Air Mail will usually ship by the next business day, pending order verification. Your order is airmailed to the local postal system of the destination country. You can expect your order in about 10-21 business days. For actual shipping costs, please click here.

 

International Surface Mail

 

International Surface Mail will usually ship by the next business day, pending order verification. Your order is delivered by land and sea routes to the local postal system of the destination country. You can expect your order in about 4-12 weeks. For actual shipping costs, please click here.

 

ArtScroll.com Return Policy

 

Our Return Policy Is Simple:

Within 30 days of receipt of your order, you may return for a full refund any book in its original condition.
Opened software may not be returned to us. Please contact the manufacturer for their returns policy.

Returns are Easy:

Simply fill out the return form that was enclosed in your order. Include the return form with your return, and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.

If you do not have your return form, please contact our sales department.

Please include your email address and phone number on the paperwork and send the package to the following address:

RA: Retail
Mesorah Publications / Artscroll
222 44th Street
Attn: Returns Department
Brooklyn NY 11232

Returning Gifts:

We are happy to accept returns of gifts within 30 days of receipt. We will exchange your gift, or issue a gift certificate for the amount of the items being returned to the gift recipient at the same address to which the order was shipped. We cannot refund cash for returned gifts.

Please be sure to include the return form with your contact information.

Refunds:

We will notify you of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

Problems, Questions, Suggestions?

If you have any problems with your order, please don't hesitate to contact us.

E-mail: orders@artscroll.com
Telephone: 1-800-637-6724 or (718) 921-9000
Fax: (718) 680-1875

 

Tax Information

 

In accordance with applicable state law, we are required to charge sales tax in New York State where ArtScroll.com has its operation. Sales tax is applied to the total amount of the order, including shipping and handling charges and is based on the shipment's destination state and local sales tax rates.

For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will be listed on your invoice (packing slip) and reflects all state and local taxes of your order destination at the time your order is shipped.

No sales tax is charged on the purchase of Gift Certificates. However, purchases paid for with Gift Certificates will be charged sales tax where required.



For questions/comments about... Write To...
Any order-related issues orders@ArtScroll.com
Product information or how to find an item in our catalog info@ArtScroll.com
Shipping charges and special shipping information shipping@ArtScroll.com
General Comments, Suggestions and feedback comments@ArtScroll.com
Catalog requests Individual and Bulk catalogs@ArtScroll.com
Being added to or removed from email updates emailupdates@ArtScroll.com
Technical assistance with the site or its features techhelp@ArtScroll.com
Typographical errors in our ONLINE catalog online-typos@ArtScroll.com
Typographical errors or corrections in one of our publications corrections@ArtScroll.com
Wholesale Accounts and Bulk Orders sales@ArtScroll.com
Webmaster Information webmaster@ArtScroll.com
Request permission to copy pages permissions@ArtScroll.com
Marketing or Publicity Requests publicity@ArtScroll.com


You can also write to us at:
ArtScroll.com
c/o Mesorah Publications, Ltd.
4401 Second Avenue
Brooklyn, NY 11232


Call us at:
718-921-9000


Out of New York State:
1-800-MESORAH

Fax us at:
718-680-1875